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Tickets (recorded delivery) £2.00
Hoodies (recorded delivery) £7.50
Delivery & Returns
Delivery can be to any address as long the address at which your payment card is registered is also present on your order. All deliveries must be signed for (except items sent by post and which are small enough to be put through your letterbox). Please make sure you keep the receipt enclosed with your goods.
When you add products to your Shopping Basket, the appropriate delivery charge will be added automatically. You will always be able to see this charge before submitting your order.
All delivery timescales are subject to product and delivery slot availability. Small parcels may be delivered via Royal Mail. Delivery is next working day subject to availability. However, delivery may take up to five working days.
The contents of your order and your delivery postcode area will determine which delivery services you will be offered. We do not deliver to Post Office (P.O.) boxes or shipping agent addresses.
Delivery will be between the hours of 7am and 6pm; we are unable to confirm a time.
ccsu will select the most appropriate carrier for your goods. This means your delivery may arrive in more than one batch to ensure your order is transported in the best possible way.
Whilst every reasonable effort shall be made to keep to any delivery date, time of delivery shall not be of the essence and ccsu shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer.
Postage
You will only pay one delivery charge per order, which will be the highest depending on the contents of your order and your chosen delivery service. When you have added items to your shopping basket, the standard delivery charge for those products will be automatically applied to your order.
Force Majeure
ccsu shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.
Returns (not applicable to tickets)
If you need to return a product purchased from ccsu then you have 28 working days to do so. The returned goods must be in a resalable state and any goods or accessories that accompany the returned product must also come back to us.
The goods should also be returned with their original box, packing and accessories.
If the return is due to missing or faulty parts then we will offer a full refund or replacement provided we are aware of this within 10 working days.
Any refund, which is due to a fault or other defect, will include a refund of the applicable delivery charge.
This returns policy does not affect your legal rights.
Tickets Refunds and Transferral Policy
REFUNDS: Refunds are not available on tickets once they have been purchased. However, there are some instances in which a refund may be given:
- The entire event has been cancelled by us. In this instance, refunds are available to everyone who has purchased a ticket in advance.
- The event has been pulled whilst in progress. In this instance, a decision will be made by management as to whether refunds will be offered to those with tickets. However refunds will only be given in special circumstances and as approved by management.
- The event has sold out, and there are people waiting for extra tickets. In this instance refunds may be given, and the tickets then resold to people on the waiting list once the re-sale cash has been received.
- In all instances management decision is final, based on the individual circumstances, and not open to discussions.
THERE ARE NO OTHER INSTANCES IN WHICH A REFUND MAY BE OFFERED.
If you have a query/problem with this policy, then please ask to speak to the General Manager or Entertainments & Promotions Co-ordinator.
TRANSFERS: All tickets purchased for CCSU events are non-transferable.
Cancellation of Orders You are able to cancel your order prior to shipping with no cost penalty being incurred and full credit of your account if monies have already been taken. You can cancel an order by following the links on the ccsu website, or by phoning us on 01843 609182.